Airlines

Customer Support 

• Booking and flight management: Enables staff to access customer booking details, flight status, and refund processes. 
• Troubleshooting booking issues: Guides staff through resolving booking errors, cancellations, or seat changes. 
• Loyalty program management: Helps manage frequent flyer accounts, redeem points, and check loyalty status. 

Knowledge Management 

• Booking process documentation: Provides guides on ticketing, refund policies, and rescheduling processes. 
• Flight management and operations: Offers access to flight operations manuals, safety regulations, and scheduling guidelines. 
• Customer loyalty programs: Assists staff in managing frequent flyer data and reward redemptions. 

Automated Research 

• Monitors competitors’ flight routes, pricing, loyalty programs, and industry trends.