Telecommunications

Customer Support 

• Billing and account inquiries: Enables staff to retrieve customer billing details, data usage, and plan information instantly. 
• Troubleshoot network issues: Assists in accessing network diagnostics, outage details, and step-by-step solutions for connectivity issues. 
• Service upgrades: Provides automated options for plan changes, device upgrades, and promotions. 

Knowledge Management 

• Network diagnostics and service guides: Provides resources for troubleshooting network issues and outage responses. 
• Service and product training: Quick access to training materials on new services and devices. 
• Compliance and regulatory guidelines: Offers quick access to telecom regulatory and compliance documentation. 

Automated Research 

• Tracks competitors' new plans, technologies, and customer acquisition strategies. Monitors telecom trends and regulatory updates.