Ecommerce & Retail
Customer Support
- Resolve account issues: Helps support staff quickly retrieve customer account details, order history, and payment status.
- Process automation: Streamlines order tracking, returns, and refunds by automating common queries.
- Product details: Enables quick access to product specifications or shipping information.
Knowledge Management
- Product and service knowledge base: Provides access to product specs, pricing history, and seasonal trends.
- Order processing guides: Offers resources on order management, return procedures, and fulfillment workflows.
- Inventory and supply chain management: Helps manage supply chain data, inventory levels, and supplier information.
Automated Research
- Sales: Automates lead generation and prospecting for new businesses requiring automation and digital tools.
- Gathers competitor information, promotions, inventory strategies, and market share. Monitors trends in consumer buying habits, e-commerce technology, and logistics.