Ecommerce & Retail

Customer Support 

• Resolve account issues: Helps support staff quickly retrieve customer account details, order history, and payment status. 
• Process automation: Streamlines order tracking, returns, and refunds by automating common queries. 
• Product details: Enables quick access to product specifications or shipping information. 

Knowledge Management 

• Product and service knowledge base: Provides access to product specs, pricing history, and seasonal trends. 
• Order processing guides: Offers resources on order management, return procedures, and fulfillment workflows. 
• Inventory and supply chain management: Helps manage supply chain data, inventory levels, and supplier information. 

Automated Research 

• Sales: Automates lead generation and prospecting for new businesses requiring automation and digital tools. 
• Gathers competitor information, promotions, inventory strategies, and market share. Monitors trends in consumer buying habits, e-commerce technology, and logistics.