Software
Customer support
Streamline customer support by centralizing troubleshooting documents, processes, FAQs, technical guides, and account information into an intelligent chatbot. Support teams can quickly locate solutions, determine when to escalate tickets, and resolve issues faster without sifting through scattered files.
- Increase Efficiency: Cut customer support issue resolution time by up to 65%.
- One-Stop Resource: Consolidate all support documentation into a single, easy-to-use chatbot.
- Instant Access: Allows support staff to instantly find information to promptly resolve support issues.
Knowledge management
Simplify access to files, spreadsheets, images, and documents commonly stored in platforms like Confluence, SharePoint, or Google Docs. Team members can retrieve the information they need immediately, eliminating the need to manually search through numerous resources.
- Break Down Silos: Facilitate seamless knowledge sharing across departments and teams.
- Optimize Onboarding: Provide new employees with immediate access to essential training and company resources, speeding up the ramp-up process.
- Enhance Collaboration: Centralized resources to improve team efficiency and collaboration, leading to faster project completions.
Online research
Automate online research by setting up flows that capture real-time online data, analyze it according to your specifications, and deliver insights to your team via Slack or email.
- Increase Sales: Automate lead generation and prospecting for sales teams to shorten sales cycles and close deals faster.
- Competitor Analysis: Track competitors' new product launches, partnership opportunities, and pricing strategies.
- Industry Insights: Continuously monitor tech industry trends, funding rounds, and market updates.