Utilities

Customer Support 

• Resolve billing issues: Enables staff to quickly access customer billing data and usage information. 
• Service outage support: Guides staff through service outage troubleshooting. 
• Customer usage analysis: Assists in analyzing customer consumption patterns. 

Knowledge Management 

• Service and maintenance protocols: Provides support teams with utility outage, maintenance, and service inquiry protocols. 
• Billing procedures: Helps staff manage billing documentation and account queries. 
• Compliance documentation: Provides regulatory safety protocols for services like gas and electricity. 

Automated Research 

• Compiles competitor pricing models, service plans, and infrastructure projects. Monitors energy consumption trends and regulatory developments.