Media & Publications

Customer Support 

• Content management: Helps support staff locate archived articles, video content, or broadcast materials. 
• Subscription management: Enables staff to manage customer subscription queries, renewals, and billing issues. 
• Editorial processes: Automates access to editorial calendars, deadlines, and publication workflows for the support team. 

Knowledge Management 

• Content management: Manages large amounts of archived content, editorial guidelines, and publication schedules. 
• Content research: Assists staff in retrieving background research on trending topics, news events, and media mentions. 
• Subscription and ad management: Provides access to subscription data, advertising contracts, and media performance metrics. 

Automated Research 

• Tracks competitors' media strategies, content engagement metrics, and partnerships. 
• Monitors trends in digital media, content consumption, and audience behavior. 
• PR insights show how media companies manage their brand perception.